Refund Policy

SECTION 1 - Returns & Refunds

All conditions outlined below are designed to ensure a fair, transparent, and smooth shopping experience for our global customers. We will always do our best to accommodate your needs where applicable.

Please read all of the information below and the instructions provided on each product page to ensure you are using our products correctly and safely. Once you have made a purchase, you agree to all the terms and conditions outlined below. If you have any questions or concerns regarding a return, please email us using the Contact form on our ‘Contact Us’ page.

  • 14-Day Risk-Free Money-Back Guarantee: Our guarantee policy lasts 14 days from the date of delivery. If you receive your item and change your mind within those 14 days, you are entitled to a full refund.

  • Faulty or Damaged Products After 14 Days: If more than 14 days have passed and you request a refund due to a broken or faulty product, please be prepared to provide photos or video proof showing how the product arrived damaged, along with an honest explanation as to why it took over 14 days to inform us.

  • Conditions Where Refunds Are Not Applicable: Refunds or returns will not be accepted after the 14-day window if:

    • You received your order and simply changed your mind.

    • The order or specific products were placed by mistake and you informed us after 14 days.

    • You found the product cheaper elsewhere.

    • You misused the product in any way that caused damage or went against our safety advice.

    • You decided you no longer had use for it.

    • You knew or were made aware of the specific faults before purchasing.

Please use our products with care, as they are delicate. If any products come into contact with substances or liquids that cause damage due to improper handling, it is considered outside our responsibility, and you will not be eligible for a return if past the 14-day period.

Return Process: For many refund requests, we can issue a refund without requiring a physical return, allowing you to keep the product. However, if a return is requested, we ask that the product remain in good physical condition. Prior to returning any items, you must contact us via our website contact page with your order number to obtain the correct return address.

Please note that contacting us via social media channels may result in delayed responses; our website contact form is the official and fastest way to get in touch.

If we request a physical return and your request falls within our policy, we will cover your return shipping costs. You will be required to pay for the return shipping upfront and provide us with a valid postal receipt. We will then reimburse your extra shipping costs via bank transfer or PayPal once the package safely arrives.

Refund Processing Times: Once your return is inspected or your refund is approved, the funds will automatically be applied to your credit card or original method of payment within 5 to 10 business days, excluding weekends and public holidays, depending on your banking institution.

SECTION 2 - Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account or credit card statement again.

  2. Contact your bank or card issuer, as it often takes some processing time before a refund is officially posted.

  3. If you have done all of this and still have not received your refund, please contact us via our website contact form. We are always here to help align and track down the status with you.

SECTION 3 - Shipping & Return Costs

We will cover your return shipping costs if your product arrived faulty and you are asked to return it, or if you change your mind within the 14-day window and we specifically request the item back. Any return requests outside the standard 14-day scope and not due to a manufacturing defect are handled on a case-by-case basis at our discretion.

ENDING NOTES

If you have any further questions, please do not hesitate to reach out to our support team via the Contact Us page on our website. We strive to respond to all inquiries within 24–48 hours (Monday through Friday, business hours).

We always seek to resolve all matters civilly and fairly. If you are genuinely unhappy with your order or product, please contact us first so we can make things right. Thank you for shopping with Monica Perez!